Privacy Policy

Effective Date: September 4, 2025

Sophia AI Learn LLC (“Sophia AI Learn,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services, including our websites, applications, and AI-powered tutoring platform (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy. This Policy should be read together with our Terms of Use.

1. Information We Collect

We collect the following types of information when you use our Services:

a. Information You Provide

Account Information: Name, email address, password, payment details, and billing address.
User Content: Inputs you provide (questions, text, uploads) and outputs generated by the AI.
Communications: Support requests, surveys, or feedback you send us.

b. Information Collected Automatically

Usage Data: Logs of how you use our Services, including session activity, features accessed, and time spent.
Device & Technical Data: IP address, browser type, operating system, device identifiers, and cookies.

c. Information from Third Parties

Payment Processors: Stripe or other payment providers may share billing confirmations.
Marketing Platforms: With your consent, we may receive engagement data from platforms like HubSpot, Meta, or Google Ads.

2. How We Use Your Information

We use your information to:

Provide and operate the Services.
Process payments and manage subscriptions.
Respond to support requests and inquiries.
Improve, customize, and secure our Services.
Conduct research and analytics (including improving AI performance).
Comply with legal obligations and enforce our Terms of Use.

3. AI-Specific Considerations

AI Output: Our Services generate responses using artificial intelligence. These outputs may contain inaccuracies. You are responsible for verifying any information before reliance.
Training & Improvement: Unless you opt out, anonymized input and output may be used to improve our AI models.
Disclaimer: Sophia AI Learn LLC is not liable for decisions or outcomes based on AI outputs.

4. How We Share Information

We do not sell your personal information. We may share it in limited ways:

Service Providers: Vendors who perform services such as hosting, payments, analytics, or customer support.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
Legal Obligations: When required to comply with law, regulation, legal process, or enforceable government request.
Protection: To enforce our Terms, detect or prevent fraud, and protect rights, safety, or property.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Authenticate users and maintain sessions.
Understand usage patterns and improve performance.
Deliver relevant marketing and measure campaign effectiveness.

You can manage cookies through your browser settings, but disabling them may limit your use of certain features.

6. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no system is completely secure. You use the Services at your own risk.

7. Data Retention

We retain personal information as long as necessary to provide the Services, comply with legal obligations, and resolve disputes. You may request deletion of your data (see Section 9).

8. Children’s Privacy

Our Services are not directed to children under 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal data from children. If we learn we have collected data from a child, we will delete it promptly.

9. Your Rights

Depending on your location, you may have the right to:

Access and obtain a copy of your personal data.
Request correction or deletion of your information.
Opt out of marketing communications.
Restrict or object to certain data processing.
Withdraw consent for processing, where applicable.

To exercise your rights, contact us at contact@sophia-ai-learn.com.

10. International Users

Our Services are operated from the United States. If you access the Services from outside the U.S., your information may be transferred and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

11. Changes to This Privacy Policy

We may update this Policy from time to time. If we make material changes, we will provide notice (e.g., via email or in-app notification) at least 30 days before they take effect. Continued use of the Services after changes are effective constitutes acceptance.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

Sophia AI Learn LLC
Website: www.sophia-ai-learn.com
Email: contact@sophia-ai-learn.com